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Resilience in times of crisis for the Macedonian tech sector

Major slowdown or shutdown occurred across businesses as a result of the Covid-19 crisis that hit earlier this year. While some sectors such as the tourism, hospitality and transport were among the first to take the hit, others showed to be more adaptive to this external challenge. Some ICT companies, not only have continued with business as usual, but the crisis has generated increased demand for their services and products, and subsequently more full-time or freelance jobs in the sector.

InterWorks, a global, Integration consultancy firm in North Macedonia focused on strategy, data management, analytics, infrastructure and growth-enablement is witnessing a positive trend. “The majority of our clients are large corporations and now they have increased need for digital support. Our currently advertised vacancies are due to the increased demand for our services and the need to cater to new and existing clients.” shares Jasmina Antic Atanasovski, company’s HR Manager.

Web Factory – a digital transformation company offering web and mobile solutions and systems, confirm a moderate growth in demand for their services. “We have a number of business from other sectors approaching us with ideas to digitalize their operations and to increase their online presence.” concludes Todor Panev, the company’s co-founder.

MAGIX.ai, directly supported by IME for new product development confirm that Covid-19 has fast-tracked aspects of their work. The banking chatbot they are developing and promoting with IME’s co-funding, will be released sooner than expected. This is to respond to the growing demand for reliable automation of banking customer support services.

While it is still early to make grand statements and general conclusions on Covid-19 effect on the ICT sector’s revenues and jobs, we can take these positive examples as testaments of the sector’s greater resilience, high-adaptability of human capital and work modes, as well as preparedness to respond to overall wake for digitalization across all other sectors. These characteristics contribute for the sector’s high-growth potential, also identified and supported by IME.